Roles and Responsibilities:

1. Map business requirements, coordinate in developing and implementing the process in line with the present guidelines.
2. Monitor the overall functioning of process, identify improvement areas and implement measures to maximize productivity.
3. Prepare and present various monthly weekly and monthly reports pertaining to process.
4. Monitor activities like client follow-ups, service reminders and handle customer grievances.
5. Ensure and implement measure to maximize customer satisfaction.
6. Lead, mentor and monitor the team members.
7. Verification of all vendor bills and Audit vendor sites and ensure all requirements are adhered.
8. Maintain professional decorum and punctuality.
9. Ensure good interpersonal relation is maintained while coordinating.

• Language known: Hindi & English

MANDATORY SKILLS:

Good contacts in government and Banking Sector.